Support center

Help for the close, the shelf, and the floor.

Guides first. Rio is 24-hour automated help inside the app. A person replies in 1–2 business days — not a staffed night desk.

Start

Getting started

Create the store. First Night Close. Free path first — Pro unlocks staff, Floor, and the website.

Docs

Books

Night Close

Z, card, tax, expected drawer, over/short.

FAQ

Money

Cash and reconciliation

Drawer, drops, card not in bank yet.

FAQ

Shelf

Inventory and Product OS

OUT/LOW, vendors, receive, scan. Pro.

Product

Team

Employees and Floor

Staff login, What's Out, tasks. Pro. No owner password sharing.

Docs

Orders

Kitchen and website

Menu, pickup, live desk, TV board. Pro.

See it

Register

MR.STORE POS

Ring in MR.STORE on Pro, or log the Z from the register you have.

Plans

Lottery

Settlements

Pro. Keep payouts off the Z.

FAQ

Reports

Month-end

Accountant pack on Free. Multi-store compare on Pro.

Product

Account

Security

Owner 2FA, store boundaries, employee roles.

Security

Status

System status

If the site is slow or a close will not save, write us with the store name.

Contact